Refund & Return Policy – Pinra Foods Pvt. Ltd.
At Pinra Foods Pvt. Ltd., customer satisfaction and food safety are our top priorities. Due to the nature of food products, we follow strict policies regarding returns and refunds.
1. No Return on Opened or Used Products
For hygiene and safety reasons, opened, used, or partially consumed food products are not eligible for return or refund.
2. Eligible Cases for Refund or Replacement
A refund or replacement may be considered only in the following situations:
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The product delivered is damaged, spoiled, or defective
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The product received is incorrect (wrong item delivered)
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The product is expired at the time of delivery
Customers must report such issues within 24 hours of delivery.
3. Reporting an Issue
To request a refund or replacement, please contact us with the following details:
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Order number / purchase proof
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Clear photos or videos of the damaged or incorrect product
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Description of the issue
📧 Email: info@pinrafoods.com
📞 Phone: +91-8797339308
Requests without proper evidence may not be accepted.
4. Inspection & Approval
Once we receive your complaint, our quality team will review the issue. If the claim is approved:
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A replacement product will be shipped, or
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A refund will be processed (as applicable)
5. Refund Processing
Approved refunds will be processed within 7–10 business days and credited to the original payment method used during purchase.
6. Non-Refundable Situations
Refunds or returns will not be accepted in the following cases:
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Change of mind after purchase
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Improper storage or handling by the customer
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Delay in reporting the issue beyond the specified timeframe
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Minor variations in packaging or appearance that do not affect product quality
7. Cancellation Policy
Order cancellations are allowed only before dispatch. Once the product has been shipped, cancellation requests will not be accepted.
8. Policy Updates
Pinra Foods Pvt. Ltd. reserves the right to update or modify this Refund & Return Policy at any time without prior notice.
Pinra Foods Pvt. Ltd.
Quality You Can Trust, Taste You’ll Love.