Cancellation Policy – Pinra Foods Pvt. Ltd.
At Pinra Foods Pvt. Ltd., we value transparency and customer satisfaction. Please read our cancellation policy carefully before placing an order.
1. Order Cancellation Before Dispatch
Customers may request cancellation of an order only before it has been dispatched from our facility. Once the order is confirmed for shipping, it cannot be cancelled.
2. How to Request Cancellation
To request a cancellation, please contact us immediately with your order details:
📧 Email: info@pinrafoods.com
📞 Phone: +91-8797339308
Please mention your order number and reason for cancellation in your request.
3. Cancellation After Dispatch
Once the order has been shipped or is out for delivery, cancellation requests will not be accepted. In such cases, customers are advised to refer to our Refund & Return Policy, if applicable.
4. Refund for Cancelled Orders
If the cancellation request is approved before dispatch:
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A full refund will be initiated
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Refunds will be processed within 7–10 business days
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The amount will be credited to the original payment method
5. Non-Cancellable Orders
Orders may not be eligible for cancellation in the following situations:
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Orders already dispatched or delivered
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Bulk or special orders
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Customized or promotional products
6. Company Rights
Pinra Foods Pvt. Ltd. reserves the right to refuse or cancel any order due to:
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Product unavailability
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Pricing or listing errors
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Suspected fraudulent activity
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Operational or logistical issues
7. Policy Updates
Pinra Foods Pvt. Ltd. reserves the right to update or modify this Cancellation Policy at any time without prior notice. Continued use of our services implies acceptance of the updated policy.
Pinra Foods Pvt. Ltd.
Quality You Can Trust, Taste You’ll Love.